Web Content Development And Trends

The Delicate Balance Between Selling…And Providing Information

Clients often ask just how “salesy” their E-Newsletter should be. Or, how much emphasis should there be on selling their product or service? First, let me say that there are times when it is completely appropriate to just sell.

What most people are actually discussing in this situation is what I will call “E-promos”, or something very similar to online coupons. A great example would be the neighborhood auto repair shop, offering a $ discount on your next service stop or oil change. In this situation, the email content can focus entirely on the promotion.

But the purpose of this type of communication is far different than that of an actual newsletter. But when I hear or use the term “E-News”, what that means to me is really “value-added”. In other words, unbiased content or information. Literally, news. This concept can seem foreign to some clients. They want (quite understandably) to SELL SELL SELL most of the time! They don’t ever want to shift focus away from directly on their company, their service or product. But the best way I can explain it is this: Most people, regardless which industry or field you are talking about, prefer to deal with those that More >